At Urban Electronics, customer satisfaction is important to us. We accept returns and exchanges for defective, damaged, or incorrectly supplied products, subject to the conditions below.
1. Return Eligibility
Returns are accepted only for products that are defective, damaged upon delivery, or incorrectly supplied by Urban Electronics.
Customers must request a return within 7 days of receiving the product.
A valid proof of purchase (invoice/receipt) is required.
The product should be returned with its original packaging, accessories, manuals, warranty card, and other supplied items.
2. Defective or Damaged Products
If a product is received damaged, defective, or incorrect, please contact Urban Electronics as soon as possible.
The product may be inspected by Urban Electronics or the relevant authorized service center to verify the reported issue.
After verification, an eligible product may be exchanged or refunded at no additional return cost to the customer.
3. Non-Returnable Products
Returns are not accepted for change of mind or personal preference.
Products damaged due to misuse, mishandling, improper installation, electrical damage, physical damage after delivery, or unauthorized repairs are not eligible for return.
Products with missing accessories, altered or removed serial numbers, or incomplete original packaging may not be eligible for return.
Products that are functioning correctly according to the manufacturer’s specifications are not eligible for return.
4. Exchanges
Urban Electronics accepts exchanges for eligible defective, damaged, or incorrectly supplied products after inspection and approval.
Where possible, an approved product will be replaced with the same model. If the same model is unavailable, Urban Electronics will discuss available replacement or refund options with the customer.
5. Refund Process
Once the returned product has been received and inspected, we will inform the customer whether the refund has been approved or rejected.
Approved refunds will be processed within 7–10 business days. The actual time for funds to appear may also depend on the customer’s bank or payment provider.
6. Return Costs
For an approved defective, damaged, or incorrectly supplied product, Urban Electronics will not charge the customer a return or restocking fee.
7. Contact Us
For return, exchange, or refund assistance, please contact Urban Electronics:
Phone: +92 300 1600 641
Email: support@urbanelectronics.pk